Built on Square’s API

The AI receptionist that lives in your Square

Connect Square in one screen and Paloma picks up your phone. It knows your menu, stock and team from Square, answers in English and Spanish, and creates each order with a Square-hosted payment link.

Live on Square today. Our App Marketplace listing follows once we pass Square’s seller threshold.

A phone order at Rosa’s Pizza

0:000:50

Order #0418 · phone · pickup

2× Margherita 12"28.00
1× Caesar, no anchovies11.50
Tax3.46
Total42.96
Confirmed on the call✓
Payment link texted✓
Into your POS once paid…
Sample call, not a recording of a real one. Rosa’s Pizza is a made-up business. Paloma reads a script in one of the voices she uses on calls; the caller’s voice is AI-generated too, and the pauses before Paloma replies are shorter than on a live call.

What Paloma reads from Square, and why

PermissionUsed for
Merchant profile (read)Business name, location, hours and timezone, so callers always get the right answer about today.
Catalog and inventory (read)Items, variations, modifiers and stock counts, so Paloma only sells what you actually have.
Orders (read, write)Creating confirmed phone and online orders, and answering questions about your sales.
Payments (read, write)Creating the payment link and marking the order paid the moment Square confirms it.
Customers (read, write)Recognizing repeat callers and saving the number the payment link goes to.
Team (read)Who’s on shift and the hours worked, so you can ask Paloma about your team.

The money never leaves Square

  • Square checkout link

    The guest pays on a Square-hosted page by text — before they even hang up. We never see a card number.

  • Your merchant account

    Payouts follow your usual Square settlement. We never touch the money.

  • Order Manager and KDS

    A paid order appears in Square POS, Order Manager and your kitchen display like any other ticket.

  • Leaving is one click

    Disconnect and our access is revoked instantly. If Square is your only POS, your data is deleted 30 days later — reconnect before then to keep it.

Paloma also works with Clover.

Put Paloma on your Square tonight

Sign up and connect Square in one screen. Once you’re live, forward your number when you’re ready — and switch it back anytime.

Prefer we set it up with you?

You can start on your own in the app. If you would rather set Paloma up together with us, or hear it on your own menu first, tell us who you are and we will write back. It is free.

Thank you — we have your request and will write to you at the address you gave.

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We use these details only to answer your request, keep them until we answer and for 12 months after, and never add you to a marketing list without your consent. See the Privacy Policy.

Ask Paloma

AI assistant, not a person

Hi — I'm Paloma's AI assistant. I answer questions about Paloma from what's on this website. What would you like to know?

Answers are written by AI — Anthropic's Claude, working for us — from this website only, and can be wrong. By sending a message, you agree that the chat, with the page you're on, goes to Anthropic to be answered and is kept by us for 30 days so our team can see what the site leaves unclear. Please don't include personal details. Privacy Policy.