Turn first-timers into regulars.
Sound familiar? “Half my sales are regulars, and I know almost nothing about them — no program, no way to thank them, and the apps keep them as their customers.”
Regulars earn points at your register and on your site, new guests redeem your offer from a printed card, and your ordering page sits on their Home Screen like your own app. Bookings and catering come in on your rules.
How it works
Switch on rewards
One tap and guests earn points — 5% unless you set another rate — at your register and on orders from your site and phone line.
Hand out promo cards
Tell Paloma your offer and print cards with a QR code. A new guest scans it and gets your offer once.
One tap away
Guests add your page to their Home Screen. It opens like an app with your name and logo, and regulars reorder in one tap.
Bookings and catering
Tables only at open times; catering within your minimum and lead time, charged only after you confirm.
What’s live, what’s rolling out
- Live
Rewards that bring regulars back
Guests earn points — 5% unless you set another rate — at your register (by phone number, or a card they once paid with alongside it) and on your ordering page and phone line, and spend them on your page. Points have no cash value. Switch it on once.
- Live
Printed promo cards that bring new guests
Tell Paloma your offer (say, $10 off a first online order of $30+), and print cards with a QR code. New guests scan and redeem it once on your page, and can opt in to your news by email. See who used it, what they spent and who joined your list.
- Rolling out
Gift cards on your page
Square only, not Clover. Guests buy your own Square gift card on your page and spend it there or at your register — no fees for guests, no expiration. The money goes to your Square account; Paloma takes no cut, and Square keeps its 2.5% when a card is activated. Switch it on once and allow gift cards in Square.
- Live
Your own guest app, no app store
Guests add your ordering page to their Home Screen, and it opens like an app with your name and logo. Notifications only when a guest asks, only about their order.
- Live
Regulars reorder in one tap
Guests sign in with a code by text. Their addresses and Order again are ready.
- Live
Table bookings, online and by phone
Guests book on your site or by phone, only when there’s room within your booking cap, and get a text with a cancel link.
- Live
Catering requests, ready to confirm
Guests request big pickup orders ahead on your page, within your minimum and lead time. Tap yes or no; they get a text either way and pay only after your yes.
Questions
What are points worth?
Points have no cash value. Guests spend them on your ordering page and earn them at your register — by the phone number they give, or a card they once paid with alongside that number — and on orders from your own site and phone line.
Do gift cards work on Clover?
Not yet — gift cards are for businesses on Square only. Guests buy your Square gift card on your page and spend it there or at your register; the money goes to your Square account.
Do my guests need to download an app?
No. Your ordering page shows each phone how to add it to the Home Screen. It sends notifications only when the guest asks, only about their own order. No App Store or Google Play account needed.
Can a guest cancel a booking?
Yes — the text they get has a cancel link, and the time opens back up.
See it run your business
No card, no subscription to start. Your first business gets a $25 credit when it is activated. Sign up, connect Clover or Square, and watch Paloma go to work on your menu.
Points have no cash value. Guests spend them on your ordering page and earn them at your register — by the phone number they give, or a card they once paid with alongside that number — and on orders from your own site and phone line.
Not yet — gift cards are for businesses on Square only. Guests buy your Square gift card on your page and spend it there or at your register; the money goes to your Square account.
No. Your ordering page shows each phone how to add it to the Home Screen. It sends notifications only when the guest asks, only about their own order. No App Store or Google Play account needed.
Prefer we set it up with you?
You can start on your own in the app. If you would rather set Paloma up together with us, or hear it on your own menu first, tell us who you are and we will write back. It is free.