Help

Support: support@palomaceo.ai. Typical reply within one business day; pilots get a direct line.

Getting started

How do I connect Clover? Install PalomaCEO.ai from the Clover App Market or press “Connect Clover” in the app; approve the permissions once. Paloma reads your menu, hours and sales within a few minutes.

What should I set up first? In Settings: the assistant’s name, default language, what happens when a caller asks for a person, and whether you take pickup and delivery orders. Then tell Paloma a policy in chat, for example “remember: parking is free after 6 pm”.

How do calls reach Paloma? We give you a number to forward your line to, always or after a few rings. We set this up with you during onboarding.

Calls and orders

Will guests know they are talking to an AI? Yes. Paloma says so in the first sentence and transfers to a person at the first request.

How does the guest pay? They receive a text with a Clover payment link. Card numbers are never taken by voice. If a guest has no mobile number, the order is placed for payment at pickup.

Where does the order go? Into Clover as a regular order; kitchen printing follows your Clover settings.

What if Paloma gets it wrong? Every order is read back and confirmed before it is placed. You see the call card in the Inbox and can fix the order in Clover.

Can Paloma hold an item for a customer? For shops, yes: the item is taken out of Clover stock until the pickup deadline and put back if nobody comes.

Data and privacy

Do you use our data to train AI? No. Your Clover data and call recordings are used only to serve you.

How long are recordings kept? 30 days by default, configurable up to 90; deletion on request.

Can I export or delete everything? Yes. Export is one tap in Settings; deleting the business revokes Clover access immediately and erases all data after 30 days, with the option to restore in between.

Full texts: Privacy Policy and Terms of Service.